Inside Sales Representative

Florence, KY – 100% onsite

$25-26/hour

Temp – To – Hire after 12-15 months

Responsibilities:

• Develops opportunities to sell company products and services, which may include developing leadsvia telephone or other technologies and/or cold-calling prospects generated by external sources.

• Drives additional sales through follow-up calls or emails to existing customers for repeat business,cross-selling and up-selling.

• Conducts negotiations according to company guidelines.

• Achieves revenue and margin targets. Ensures customer satisfaction through use of the Sales Process and execution of the sales cycle from lead to sale.

• Creates and delivers qualified leads to sales representatives where appropriate.

• Assists salesforce with quotation/RFP management and other sales cycle operations as needed.

• Builds and/or maintains positive customer relationships that generate loyalty and/or future sales.

• May assist the sales team with negotiations according to company guidelines. May assist withescalation of receivables from accounts/customers.

• Responds to customer concerns about the company and its products and services according tocompany guidelines. Investigates and troubleshoots customer transaction issues.

• Enters new customer data and updates changes to existing accounts in the corporate database.

• Supports setting up new customer accounts per guidelines. Supports a new account toset up the company as their supplier.

• Maintains accurate sales entry, reporting and forecasting through utilization of company tools andprocesses (e.g., Sales Process, Customer Relationship Management systems).

Qualifications and Competencies

• Sense Making - Through a series of diagnostic and probing questions and research, develops and/orsupports an intimate understanding of the customer needs, behaviors, and/or their buying journey.Synthesizes complex information from internal and external resources to deliver tailored solutionsfor the internal or external customer.

• Account Planning - Identifies objectives to drive execution of business and/or account strategy byreviewing the status relative to where it needs to be and tracking of progress against targets.

• Adapts to target audience - Explains complex topics (significant technical data, subject matterexpertise, etc.) in such a way that the target audience (e.g. sales professionals, customers, trainingvendors, etc.) can understand, retain, and use the information

• Integrates Customer Perspective - Incorporates an understanding of the customers' perspective onour products and sales efforts to develop sales content that improves our ability to meet their needsand increase revenue.

• Sales Forecasting - Collects and assesses customer data from internal and external sources;compares against historical data to determine useful inputs and create a forecast of futureconsumption patterns.

• Sales Pipeline Management - Plans proactively for successful execution of account/territory-levelsales strategies and plans based on current pipeline; evaluates pipeline health (size, contents,progress); adjusts sales strategy, plans, or high impact activities accordingly; as applicable coachessellers to achieve sales objectives.

• Articulating Value Proposition - Interprets internal and external customer needs based on relevantapplication; explains and demonstrates products, solutions, and services to distinguish strengthsand weaknesses to meet customer's specific needs to differentiate against competition.

• Pricing Strategy - Develops prices by aligning and building consensus with key stakeholders acrossfunctions to achieve business targets.

• Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to marketto advance organizational goals.

• Communicates effectively - Developing and delivering multi-mode communications that convey aclear understanding of the unique needs of different audiences.

• Customer focus - Building strong customer relationships and delivering customer-centric solutions.

• Persuades - Using compelling arguments to gain the support and commitment of others.

• Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.