Reference #: 4489750 THE POSITION Are you skilled in organization and seeking to advance your clerical career? The Department of Transportation (PennDOT) is looking for a motivated individual to join our team as a Clerical Assistant 3 at the Bureau of Motor Vehicles. Responsibilities include providing correspondence, research, correction, and information services to external customers, partners, contractors, and internally to ensure accurate vehicle records and meet customer service expectations. Apply now if this opportunity excites you!

DESCRIPTION OF WORK As a Clerical Assistant 3 you will be responsible for providing help desk services related to the Electronic Lien and Title (ELT) program, and the National Motor Vehicle Title Information System (NMVTIS).  You will initiate and take calls from help desk personnel in other states, ELT service provider help desk personnel, business partners, lienholders and PennDOT work units, to resolve discrepancies with vehicle title records.  Frequent email communication is also necessary.  Utilizing the PA Vehicle Code, CARATS system records, PennDOT policies, procedures, personal interviews, statements, and other documentation, you will determine the accuracy of vehicle title, registration, and person with disability parking placard records, make decisions related to such records and any products issued, perform record maintenance, and provide information to customers and partners. Additional duties involve reviewing data from various ELT-related reports to determine if PA vehicle titles were issued in accordance with requirements of the ELT Program, transaction processing, maintaining accurate work logs and files within the unit, and proofreading and mailing correspondence.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment, 75 hours bi-weekly Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch. Salary:In some cases, the starting salary may be non-negotiable.

You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements:

One year as a Clerical Assistant 2 (commonwealth title); or One year of moderately complex clerical experience; or An equivalent combination of experience and training. Additional Requirements:

You must be able to perform essential job functions. How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations ue to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.